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Once an order is placed, it is immediately processed for shipment. Hence, Marine Essence Biosciences is unfortunately unable to change any orders in such a short period of time.
This means NO orders can be changed once it is placed. However, it may still be possible to cancel your order. Please email firstname.lastname@example.org as soon as possible with the subject line containing CANCELLATION/ [FULL NAME] / [ORDER #]. We will try our best and let you know what we can do!
Unfortunately, we are unable to offer exchanges. We would suggest returning the unwanted items and reordering the items you would like. To learn more about returning an item, go to shipping & return.
You will receive an email with your order tracking information when your order has been shipped. Simply follow the instructions in the email, and you can start tracking your order!
To receive a confirmation email, it may take up to 30 minutes to an hour after ordering. However, if you still have not received the email, contact us at 1-866-MEBIO-01 or email us at email@example.com.
It is most likely due to our product being out of stock, and we are unable to fulfill your request in a timely manner. We are sincerely sorry for the inconvenience. If you have any more questions, please contact us at 1-866-MEBIO-01 or firstname.lastname@example.org.
We most likely separated the shipment of your order in more than one parcel due to the size of the order. You should have received more than one email about your shipment.
If you only received one email, please contact email@example.com as soon as possible about this issue.
We are working hard to bring this to our international consumers. However, we are currently only shipping within the USA. Please look forward to when we launch internationally!
We at Marine Essence Biosciences work hard to reply to all inquiries within 1-2 business days. During busy times, it may take as long as a week. Please make sure you emailed us at firstname.lastname@example.org, and check your email junk box in case our replies were redirected.
If it is an urgent matter, please contact us during our regular business hours (9AM-6PM) at 1-866-MEBIO-01
Please check our shipment and return page for more information.
We are sorry for the inconvenience. Please contact us as soon as possible via email email@example.com. Please include your order number, full name, product name, and an image of the incorrect or faulty item. Again, we are sorry for our mistake and we thank you for your patience.
We have a 14-day return policy on unused items. For more information, go to Shipping & Returns.
We do not offer refunds on delivery charges. For customers who choose an alternative option from the free shipping delivery option is responsible for the additional delivery fees.
Please contact firstname.lastname@example.org with the format RETURN LABEL/ [Full Name] / [Order #]. We will email you your return label as soon as possible!
Yes, you can! All you need to do is include both order receipts containing your order numbers and full name. This is to ensure we process the correct orders for return and get your money back to you.
We accept credit cards and debit cards as a form of payment method.